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As a supervisor or manager, why does cross training on the job matter?

What is cross training?
Cross training is a term that is often used in physical fitness programs. It refers to developing different muscles so that the entire body is more healthy and efficient.

But cross training on the job isn’t about physical fitness. It’s about mental fitness. It’s getting better at your job as a professional.

Managers use employee cross training for several reasons; better understanding of a co-workers position, when there is not enough work to keep a person busy at their normal position, or when the cross-trained position is understaffed for some reason.

But there is a deeper reason, especially when you are the manager or supervisor, and that is what this episode is about. [click to continue…]