Those of you that have known me for any length of time know that I am an intense people watcher.  I love watching people interact with each other and through their body language alone try to determine if not their content, at least their mood and how they are feeling. It turns out that our [...]

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Working Supervisors or Crew Leaders are in an unusual place – they are now responsible for other peoples production as well as having to maintain their own production. There is a shift in how this is done – from working with equipment and things to people and information. This training program helps them make that transition.

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Understanding, clarifying and assigning strategic versus tactical decision making is key in business. I almost want to say “Duh, really?” There appears to be an imbalance in strategic vs. tactical thinkers: around 90% of leaders or managers are tactical and only about 10% are strategic. I believe that we can teach and be taught the [...]

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Part 1 is here… Holding this type of information in your head will cause it to explode – and cause your business to implode. By the way – fatigue comes from trying to hold too many pieces of information in the head – studies show that your brain uses more than 50% of your caloric [...]

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How Do YOU Measure Morale in The Workplace?

What is morale? Why is it important? How do you know -objectively if it’s good or bad? How do you measure morale?

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The Marines and Toys-For-Tots

The SF Chapter of ASSE sponsors a toy drive each year for Toys-For-Tots – each person that brings an unwrapped toy to the Annual dinner gets $5 off his/her dinner ticket. This year we received a letter from the Marine that runs the Toys-For-Tots Program in our area – I have posted it here. As [...]

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Recommended Reading – A New Resource

As I speak to groups and individuals and refer to some of the great books I have read I am asked for my book / recommended reading list for managers and others that wish to stay informed. Instead of creating a .PDF version I have started a page of the titles that have most intrigued [...]

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Return on investment(ROI) in Writing a Business Plan (Pt. 1)

When people ask “What’s the return on investment for writing a business plan?” they are actually asking two questions: “WHY should I write a business plan? What’s it going to cost me?” Others ask for “numbers from other companies that show what kind of return they made on their business plan”. As if they could [...]

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11 Changes You Want Your New Manager to Make Overnight – But They Won’t!

This is a new speech that came about by listening to others on a conference call and understanding how little they understood about their new managers, and even some of their used ones. This speech is meant to be both interactive for smaller groups and simply a talk for larger audiences. It is currently written [...]

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Ten Words Not To Use With Working Managers

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When a person moves from labor into management they enter a whole new realm of communication, including vocabulary. Quite often I hear them talk about and ridicule ‘biz-speak’ or ‘corporate-speak’. It’s not that they cannot grasp these concepts, it’s just that they have never experienced them. Some of them are meaningless to the blue collar [...]

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