This program was created to help managers at any level and with any amount of experience get a close look at the essential skills required to be successful.
These are a few things they will become aware of as they progress through this course work:
- Their department is a reflection of their leadership.
- Their title alone does not make them a leader or manager.
- The next level of any endeavor requires the next level of discipline.
- As a manager or supervisor their job is to set their team(s) up for success.
Participants will begin to look at management as a partnership. All successful partnerships have three things in common:
It is one thing to tell them what they must do and quite another to expect them to do it without training. This course includes the essential tools and knowledge to jump-start or re-boot a manager or supervisor’s career.
The goal of this training is to have participants understand what is required of them and what they need to do to accomplish it. This method shows that they really own the processes and can use them in other instances. This training reinforces skills such as:
- Critical thinking and decision making
- Understanding key accountabilities
- Planning – business unit and project
- Safety as a culture
- Understanding how their decisions affect finances
The Major Components of This Program
Three of the top components of leadership and management are communications, critical thinking, and decision making. In order to make proper decisions one must communicate effectively, which is why we start the program with the communications component.
Communication and Motivation
Communications is frequently in the top 1% of definitions searched for on Merriam-Webster.com. That said, virtually any definition you come across is incomplete because the word ‘understanding’ is not included.
The foundation of this module is the completion of an online questionnaire. The participant will then receive a 50+ page customized report using the DiSC method. This report will also include their primary motivators, which is also key to understanding themselves and the people they work with. Money, it turns out, isn’t everything. There are 11 other values and attitudes that are as important.
Critical Thinking and Decision Making.
It does not matter the complexity of a decision, nor the level in the organization at which a decision is made. What matters most is the result of the decision. At first, decision making will be addressed first as a general topic, and then the participant will be watched to see how well they understand strategic vs. tactical thinking and the resulting decisions. Throughout the entire program they will be coached to ‘Think strategically and act tactically.” Using real scenarios they encounter in their workday, critical thinking and decision making are coached as well as become an organic component of working through the program.
The number one thing any employee wants is clarity on what is required of them. It is rare when a job description is understood, much less valid in its ability to tell the manager what is important and how important it is relative to other responsibilities. Even more important is the lack of objective measurements.
There are two components to the planning module – business planning and project planning. Depending on the manager’s or supervisor’s department level, the participant may write a One Page Business Plan and/or lay out a project plan. I am a Certified Executive One Page Plan Consultant and believe that planning is a required component of management.
The One Page Business Plan (OPBP) will:
- Reduce or eliminate the fear of the dreaded annual review.
- Promote participants working with understanding data as well as people.
- Put the Key Accountabilities on steroids and agree on how to accomplish them.
- Be flexible and easily allow changes when conditions call for them.
- Allow management by fact.
While many levels of management deem project planning as unnecessary, it has shown time and again that the introduction to and use of project planning even in its simplest form has the following advantages:
This is a broad overview of calculating costs that the manager or supervisor may not be aware of. It tends to be eye-opening as they learn of the ‘hidden’ costs attached to wages, salaries, shipping and delivery, and so forth. This is not intended to make them financial wizards. It is an awareness level module.
The Real Meaning of Safety Begins with Leadership
Ask any audience what “safety begins with leadership” means and you get the same three answers:
- Leadership must provide us a safe place to work
- Leadership and management must lead by example
- The company must provide us with the right equipment and training
But there is a deeper, more powerful meaning to this phrase and we discuss that meaning as well as tools to make it come to life.